Warranty

Duraglaze provides a 5 Year Warranty against adhesion failure on refinished and repaired bathtub and shower surfaces in the Tri-Cities, WA area. Subject to Duraglaze Care Instructions. Scratches, chips and other man-made damage is not covered under this warranty.

Duraglaze provides a 2 Year Warranty against adhesion failure on refinished and repaired bathtub and shower surfaces in apartments and properties located outside of the Tri-Cities, WA area. Distances of more than 85 miles from Kennewick, WA is considered to be outside of the Tri-Cities area for purposes of the warranty.

Repairs and refinished surfaces on sinks are not warranted. All warranties are subject to Duraglaze Care Instructions. Scratches, chips and other man-made damage is not covered under this warranty.

Covered Services

Duraglaze USA LLC Warranty for Bathtub & Shower Refinishing and Repairs. Sinks are not covered under this warranty.

Warranty Coverage

Duraglaze USA LLC provides up to a 5 Year Warranty against failure of repairs and flaking or peeling of refinished surfaces on bathtubs and showers. Repairs and refinished surfaces on sinks are not warranted. All warranties are subject to Duraglaze Care Instructions.

This warranty extends to the original customer (property owner), or each successive property owner within the warranty period if proof of service is provided by the current property owner.

Within the period of this warranty, Duraglaze USA LLC will repair, free of charge; any portion of the original repair or refinished bathtub or shower surface proving defective in material or workmanship. All warranty repairs and service must be performed by a Duraglaze USA LLC technician.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following

  1. Repairs and refinished surfaces on sinks.
  2. Repairs necessitated by use other than normal and typical bathtub and/or shower use.
  3. Scratches, chips and other man-made damage.
  4. Damage from alterations, misuse, or abuse by any person; ordinary wear and tear; or problems caused by lack of maintenance.
  5. Corrective work necessitated by repairs made by anyone other than a Duraglaze USA LLC authorized service technician.
  6. Damage or defects caused by the failure to maintain any item or keep it in good working order.
  7. Damage resulting from failure to observe any operation or care instructions furnished at the time of service.
  8. Any item furnished, installed, modified, altered, or repaired by any other person other than by a Duraglaze USA LLC technician.
  9. The warranty is not valid unless Duraglaze USA LLC is paid in full for the original service.
  10. Bodily injury or property damage relating to pollutants or toxic substances.

How to Obtain Warranty Service

If warranty repairs are to be made
The customer must notify Duraglaze USA LLC by calling 509-783-6839 of any defect, failed repair or flaking or peeling finish promptly upon discovery, within 60 days of knowledge of a problem. To be covered, the physical signs of the problem must be observable before the 2-year or 5-year warranty period expires. An authorized service technician shall visit the customer’s property for the purpose of repairing the defective area.

Limitation of Damages

In no event shall Duraglaze USA LLC be liable for consequential damages.

Notice to Customer

Consequential Damages are not covered by this Warranty. Customer waives all damages other than the obligation to repair. Customer’s waiver of damages includes: incidental, indirect, special, consequential, secondary, or punitive damages; loss of use; diminution in value; rental costs; moving costs; delay in occupancy; construction, mortgage, loan, or line of credit interest charges; mortgage interest rate increases; lost profits or income; medical costs; damages for mental distress, aggravation, personal injury; or pain and suffering. No refunds are provided.